HelpDesk Reps
If you're a HelpDesk representative who fields questions from users about using Google Apps, here are some resources to help you out.

Contact the DoTS Hotline:
HelpDesk Resources
Google Mail & Calendar Troubleshooting

Learn to:
  • Quickly resolve common issues with Gmail and Google Calendar
  • Use Google's online resources to troubleshoot issues
HelpDesk setup and training tips

Get tips on how to:
  • Set up your HelpDesk operations to support Google Apps
  • Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google
Help Desk Support Matrix 

Click here