HelpDesk Reps

HelpDesk Reps

If you're a HelpDesk representative who fields questions from users about using Google Apps, here are some resources to help you out.

Contact the DoTS Hotline:


HelpDesk Resources

Help Desk Support Matrix

Click here

Learn to:

  • Quickly resolve common issues with Gmail and Google Calendar
  • Use Google's online resources to troubleshoot issues

Get tips on how to:

  • Set up your HelpDesk operations to support Google Apps
  • Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google