If you're a HelpDesk representative who fields questions from users about using Google Apps, here are some resources to help you out.
Contact the DoTS Hotline:
Help Desk Support Matrix
- Quickly resolve common issues with Gmail and Google Calendar
- Use Google's online resources to troubleshoot issues
Get tips on how to:
- Set up your HelpDesk operations to support Google Apps
- Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google