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As you get started using your DPS Google account, we understand that there will be questions. Below are some of the most frequently asked questions and their answers. If you do not find the answer you are looking for below, call the DoTS Hotline (x33888) and we will do our best to help. 

How Do I Access My Account?

  • Go to http://googlemail.dpsk12.net and log in with your DPS username and password.
  • Your username and password are the same ones you use to login to your DPS Outlook email.
  • Quick! Bookmark the sign in page so you always have it! 
  • Note that the Google domain uses “.net” at the end, rather than “.org”.

How Can Teachers Start To Use Google With Students?

For a teacher to start using Google with his or her students, the entire school needs to decide to implement Google Apps for Education.  This does not mean that every teacher needs to start using Google at the same time, but that every staff member and the school community are aware that it is being used.  For a school to implement Google:

  • Principal emails the DoTS Hotline (DoTS_Hotline@dpsk12.org) to notify DoTS that the school is implementing Google with students and to request an implementation packet.

  • Principal and tech people at school are emailed the implementation packet, which includes:

    • Technical information to help the school roll out Google.

    • Training options for helping the school use Google well.

    • Letter to staff with information on using accounts, getting students logged in, support information, and training options.

    • Letter to parents informing them that Google will be used in the schools and additional information to make sure parents understand the uses of Google.

How Do I Transfer My Personal Google Files to My DPS Google Drive?

Google does NOT allow you to share ownership of documents with Google accounts in other domains (@gmail.com documents cannot be owned by @dpsk12.net accounts).  Click here to visit the DPS Google training page where you can learn how to "migrate" your documents from your personal Google account to your DPS Google account.

How do I make sure students aren't logging in to each other's accounts? For that matter, How do I keep mine safe?

Always log out of your Google account if you are not using your own device. This includes signing out of each app used as well as any browser windows. Quitting the browser does not sign you out of your Google account.

Where Do I Go To Get Training?

The Educational Technology and Library Services Department will come to your school and deliver on-site training to the staff when the school decides to implement Google. All of this information will be in the Google Implementation Packet schools will receive on request.  Individuals who need training on using their accounts should look at the resources available on the DPS Google Training site.

Do I Have To Use Google?

No. Neither DoTS, nor Educational Technology and Library Services, nor any other central department is mandating the use of Google Apps. Rather, we are responding to requests from schools to provide tools for teachers, students, and staff who would like to use them.  This is meant to make lives easier, not harder. If you are going to use Google, please use your DPS Google account.

Does This Replace Outlook?

No. Staff need to know that Gmail is not replacing Microsoft Outlook for email or calendaring.  Outlook will remain the official system for communication in the District.  Staff will have Gmail accounts for communication with students, as well as other functionality that comes with Google accounts.  We are not replacing Outlook.

Should I Transfer My Personal Google Files to My DPS Google Account?

It may not be necessary to transfer your personal Google files to your DPS Google account.  Only documents that have sensitive student or district information need to be transferred to reside within the DPS Google domain. Click here to visit the DPS Google training page where you can learn how to "migrate" documents from your personal Google account to your DPS Google account.

Can I download and use the desktop Google Drive program on my personal computer?

Please note that we do not support the "Google Drive" desktop program for multiple reasons.  The support material found on this site reflects support of the "online" Google Drive only.

Why can't I see the videos on the support site or the training site?

Check to see which Google account you are logged into. Some of the videos and slideshows are flagged so only people in the DPS domain can view them. Check to see which account you are using. If it is your personal account, switch accounts and refresh the page.

Why can't I upload files or see changes to my shared calendar?

Odd problems can result when you are signed in to more than one Google account at a time. Please make sure to sign out from each account, quit and restart your browser, and only sign in to your DPS Google account.

Someone deleted files from a folder I shared with others! What can I do?

When one of the collaborators erases a document, Google Drive thinks that the document doesn’t belong to the folder so it moves the document out of the folder without asking the owner!

If you have such a situation don’t panic. Remember that the document is not deleted - just moved out of the folder. You will be able to find it under "More" options in “All items.” From there you can find your document and move it to any folder. You are still the owner of the document.


How do I create Google Sites for my students? 

There are two ways to create Google Sites for your students. You can create individual sites for each student.  This presentation, found on the Google Training web site, will help you with that. 

The second option is to create a classroom site and set up page-level permissions for students. This presentation on the Google Training website will help you with that option. 

How do I access my DPS Gmail on my mobile device?

To access your DPS Gmail on your smartphone or other mobile device, there are some tips you’ll need to know.  Follow the instructions on THIS page.  

Can I connect my DPS Gmail and Outlook?

To connect your Gmail account and your Outlook account work together, follow the instructions on THIS page.